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IPitomy Support and Sales

IPitomy Support and Sales

ip410_officeIPitomy provides an “all in one” business communication platform designed to be extremely powerful, yet simple, flexible, and easy to use. We are dedicated to maximizing your business communication investment. We pride ourselves on developing products and services that enhance the way you work and communicate.

 

 

 

 


Gigabit Color IP Phone

T38GT38G

The T38G IP Phone is designed for managers with demanding integrated communication needs. It has been designed as a future-proofed infrastructure investment that provides a seamless migration to modern GigE-based networks. Dual-port Gigabit Ethernet connections ensure flexible installation options and lower cabling costs. With its large, high-resolution TFT color display, the T38G IP Phone offers a brilliant presentation of caller information, with a user interface designed for clarity and intuitive operation. Equipped with the HD handset, HD speaker and HD codec (G.722), it gives an unrivalled, lifelike audio experience, plus a host of telephony features to increase efficiency.

T38G Features

  • Dual-port Gigabit Ethernet (Router & Switch)
  • Supports IPV6
  • Power over Ethernet
  • 4.3” TFT-LCD, 480 x 272 pixel, 16.7M colors
  • Color Picture Caller-ID, Screensaver, Wallpaper
  • Convenient and intuitive user structure
  • Headset, EHS support, LCD Expansion module
  • 2xRJ45 10/100/1000Mbps Ethernet ports
  • 4.3” TFT-LCD, 480 x 272 pixel, 16.7M colors
  • 48 keys including 16 programmable keys
  • 1xRJ9 (4P4C) handset port
  • 1xRJ9 (4P4C) headset port
  • 1XRJ12 (6P6C) EXT port
  • Power adapter: AC 100~240V input and
  • DC 5V/2A output
  • Power over Ethernet (IEEE 802.3af)
  • Power consumption approx.: 4.6W

IP410

IP410

  • ip410240 X 160 Graphic LCD
  • 4 SIP Accounts
  • XML Phone Book
  • Adjustable Stand
  • Integrated Wall Mount
  • 8 programmable keys
  • High Definition Voice
  • Headset Port
  • 6 Expansion Modules up to 192 keys
  • Power Over Ethernet

 

IP320

  • 132X 64 Graphic LCDwi320_1
  • 2 SIP Accounts
  • XML Phone Book
  • Adjustable Stand
  • Integrated Wall Mount
  • 12 programmable keys
  • High Definition Voice
  • Headset Port
  • Power over Ethernet

IP330

  • 132X 64 Graphic LCDip330_1
  • 3SIP Accounts
  • XML Phone Book
  • Adjustable Stand
  • Integrated Wall Mount
  • 12 programmable keys
  • High Definition Voice
  • Headset Port
  • Power over Ethernet
  • Gig Ethernet Switch

 

WIFI Adapter

  • wifi_moduleConnect to existing WIFI Ifrastructure
  • Use on Any Phone
  • Low Cost
  • Great for areas where it is not possible to install Ethernet cable
  • Requires AC Power
  • 802.11N  Wireless – Operates completely on Wireless
  • Perferct For Home Based Employees or anywhere getting a wire to the desktop is not convenient
  • Extend the Ethernet connection to a wired device directly from phone

Glass Phone

one_touch_interface

HD Audio
First and foremost, the Glass IP phone had to have the best audio on the market. The Glass IP phone uses wideband speech codecs which encode 7.1KHz of the voice spectrum instead of the standard 3.4KHz. This doubles the bandwidth for communications and elevates voice quality substantially. Combine HD audio with Glass’ acoustically tuned housing, and the end result is industry-leading speakerphone clarity.

One Touch Calling

With productivity and ease of use central to Glass’ design, the majority of your everyday tasks can be accomplished with just one touch. From looking up a contact to conference calling, it is all at the tip of your finger.

IP220

  • 16 X 2 Graphic LCDip220
  • 2 SIP Accounts
  • XML Phone Book
  • Fixed Stand
  • Designed for Public Areas
  • High Definition Voice
  • Headset Port
  • Power Over Ethernet

 

 


IP1100 Powerful Small Business IP PBX
Powerful New IP PBX + Platform
Upgradeable to IP1200

IP1100 IP PBX + Platform
IPitomy IP1100 Compact Powerful IP PBX System
 for Up to 50 Users
IP1100 Powerful IP PBX System Fully featured IP PBX that supports the complete line of IPitomy Features including the Desktop Call Manager Multi-Site Suite of features. Besides all of IPitomy’s great features, the IP1100 is a compact chassis that is easy to mount to a wall. Powerful text messaging with all users plus text messaging with cell phones using any XMPP chat client.  Full presence management in the office or from a mobile phone such as the IPhone or Android.
The IP1100 supports screen pops in Microsoft Outlook and Google using InGenius software.  Integrations for TAPI and CRM applications like Salesforce.com and Sugar CRM round out an impressive application platform that will meet the needs of any organization.Of course the IP1100 supports SIP trunks and analog gateways.  Remote users, ACD, 32 port confernce bridge, web based administration and all of the IP PBX features you need to keep your business on the technological forefront of features and benefits.

IP1200

The IPitomy IP1200 is a powerful business communications platform. It is a pure IP PBX designed with exceptional unified communications performance for businesses up to 100 users. The system is compatible with analog lines and T1 /PRI lines for traditional Public Switched Telephone Network (PSTN) connectivity. In addition to traditional telephone lines, the IPitomy IP1200 can use VoIP service providers, replacing traditional PSTN lines with a broadband connection.

The Perfect Office Solution

IP1200 handles all of your communications requirements in the office. The IP1200 can be configured in any way that best suits your telecommunications needs. Easy connection to VoIP over your existing data connection or easy connection to PSTN lines using add on cards and IPitomy gateways. If your network requires a fast moving T1 line, we have it. T1 cards can support standard T1 technology and also PRI’s. The IPitomy IP1200 can also support dual port T1 cards. With this state of the art system the possibilities are endless. The IP1200’s long list of features, exceptional reliability record and pure IP technology are the perfect combination for businesses that want unified communications advantages and investment protection.

Quality and Security with Every Call

At IPitomy, quality voice connections are not just an afterthought. IPitomy’s high performance unified communications system is capable of providing quality of service technology as well as inclusion of state of the art jitter and echo cancellation not found on more expensive systems. The result is high quality voice transmission on every call.

IP2000

The IPitomy IP2000 is a powerful business communications platform. It is a pure IP PBX designed to expand the capabilities of any business. IPitomy extends the power of Internet Telephony to businesses with up to 250 users. The powerful system converges the present with the future in business telecommunications. It will grow with your business and assure a smooth transition into the future. With features designed for today’s complex business environment and flexible capabilities for all of your future needs, IPitomy is the smart choice for business telecommunications.

The Perfect Office Solution
IP2000 handles all of your communications requirements in the office. As an all-in one business solution the system not only saves money on the initial capital investment, but simplifies system administration and saves money on recurring maintenance expenses. In addition to being an efficient communication system for a single office, the IP2000 can be connected with a network of branch office locations creating one seamless system.
Quality and Security with Every Call
At IPitomy, quality voice connections are not just an afterthought. IPitomy’s high performance telephone system is capable of providing quality of service technology as well as inclusion of state of the art jitter and echo cancellation not found on more expensive systems. The result is high quality voice transmission on every call.

IP5000

Large Capacity IP PBX

A Pure IP PBX for up to 500 Users
The IPitomy IP5000 is a powerful business communications platform. It is a pure IP PBX designed to expand the capabilities of any business. IPitomy extends the power of Internet Telephony to businesses with up to 500 users. The powerful system converges the present with the future in business telecommunications. It will grow with your business and assure a smooth transition into the future. With features designed for today’s complex business environment and flexible capabilities for all of your future needs, IPitomy is the smart choice for business telecommunications.

The Perfect Business Solution

IP5000 handles all of your communications requirements in the office while it supprts all of your remote locations and remote workers. As an all-in one business solution the system not only saves money on the initial capital investment, but simplifies system administration and saves money on recurring maintenance expenses. In addition to being an efficient communication system for a single office, the IP5000 can be connected with a network of branch office locations creating one seamless system.
Quality and Security with Every Call
At IPitomy, quality voice connections are not just an afterthought. IPitomy’s high performance telephone system is capable of providing quality of service technology as well as inclusion of state of the art jitter and echo cancellation not found on more expensive systems. The result is high quality voice transmission on every call.


ACD

IPitomy Call Center

 

IPitomy’s ACD leverages all the advantages of IP to maximize user productivity and ensure callers experience the ultimate in customer service … both of which translate into improved business performance and an optimal ROI.
Coupled with simple and intuitive administration and user defined features, IPitomy’s ACD is flexible enough to support the sophisticated applications necessary for streamlined, efficient and cost effective call handling:
Virtual Call Centers – utilize the best agents regardless of where they are at home or in different geographic or  branch office locations
Skills-Based Routing – match the caller’s needs to the available agent best suited to handle the call
Multiple Queue Assignments – increase productivity and capacity by equipping agents with the information they need to effectively handle a variety of call types
Overflow & Load Balancing – respond to fluctuations in call volume by automatically enlisting additional agents or groups when user-defined thresholds are breached
IPitomy Call Manager – Agents and supervisors are aware of call center activity at all times.  Powerful coaching and recording features are available for state of the art performance and adherence to regulatory requirements.
IP ADVANTAGES IN THE CALL CENTER
IPitomy’s IP PBX with ACD makes the most of all that an open-standards, IP-based platform has to offer, including full support of affordable SIP-based trunking as well as traditional PSTN services.  Among the benefits of implementing IPitomy’s IP PBX with ACD:Lower operating costs through
– Resource optimization
– Best agents regardless of location
– ‘Follow-the-sun’ coverage
– Centralized management
– Reduced network and toll costs
– No monthly fee associated   with hosted/managed solutions
– Enhanced flexibility & scalabilitySimplified, easily accessible administration
– Browser-based
– Survivability

IPitomy’s open-standards based solution offers protection against obsolescence and enterprise-grade features at a fraction of the cost.IPitomy’s support for SIP trunking means your business can take full advantage of lower cost telecommunications services and increased bandwidth.

Call Queues
Standard
Queues
ACD
Queues
Unlimited Call QueuesYesYes
In Queue Call RoutingNoYes
Route When a Queued Caller Presses  Any DigitNoYes
Queue Caller TimeoutNoYes
Queue Member Circuit LimitNoYes
Route When Max Queue Length ReachedNoYes
Route When No Members Logged InNoYes
Custom Music on Hold Per QueueNoYes
Invisible QueuesNoYes
Members Never BusyNoYes
Announce Position in QueueNoYes
Announce Estimated Hold TimeNoYes
Announcement Frequency ControlNoYes
Log-in Queue MembersNoYes
Permanent Queue MembersNoYes
Real Time Queue StatusNoYes
Historical Queue LogsNoYes
Historical Queue StatisticsNoYes
Route When Queue EmptyNoYes
Acknowledge CallYesYes
Queue Member PresenceYesYes
Ring Strategies:YesYes
– Ring AllYesYes
– Round RobinYesYes
– Fewest CallsYesYes
– Least Recently CalledYesYes
– RandomYesYes
Queue Specific Music on HoldYesYes
Unlimited Voice IVR MenusYesYes
Upload Pre Recorded Prompts and MessagesYesYes
Agents
Agent Log InNoYes
Agent Log OffNoYes
Auto Log OffNoYes
Agent Only ExtensionsNoYes
One-touch Log in/Log offNoYes
WEB Based Administration
Administrator ControlsYesYes
User ControlsYesYes
Program Phones RemotelyYesYes
Call Center Manager ControlYesYes
Operator Call ControlYesYes
Recording & Monitoring
Call RecordingYesYes
Recording Stored in Mailbox FolderYesYes
Call MonitoringYesYes
Logging & Reporting
Current CallsYesYes
Call LogsYesYes
Call ReportingYesYes
Queue StatusNoYes
Queue ReportsNoYes
Custom Audio Recordings
Recording Voice PromptsYesYes
Multple LanguagesYesYes
Voice Prompts YesYesYes
Business Hours and Schedules
Day/Night ScheduleYesYes
Operator Can Force Day/Night ScheduleYesYes
Routable SchedulesYesYes
Schedules for Each DIDYesYes

Call Manager R2

IPitomy DCM R2 is now available.  R2 provides additional features and functionality to enhance business
efficiency and expand your ability to communicate and collaborate … in or out of the office.

Your desktop has never had
so much power and control.
IPitomy’s Desktop Call Manager gives you the power to do it all.  Monitor the status of all users in one location or in multiple sites.Communicate and collaborate with voice and text messaging.Use state of the art presence management to view the status of all users or just the users in your department.Send text messages to co workers at their desk or while they are in the field.See the status information from your mobile phone and always know who is available when you need them.
VIP Display

DCMR2

Droid Presence

 

Que Manager

IPitomy Q Manager

Good Connections MatterBusy organizations require a phone system that can do more than simply handle the traffic. Calls need to get answered fast and answered by the person with the most appropriate skills and experience. IPitomy’s award winning IP PBX solution has the power and intelligence to handle incoming call volume on your busiest days.IPitomy ACD and Q-Manager can keep your team working at optimal effectiveness with ease. Flexible ACD features make IPitomy the best choice for environments that require a highly flexible and capable Call Center Solution.

IPitomy is a Pure IP Solution. This makes it the ideal choice when including users and agents that are off site and need to work remotely. With IPitomy, users and agents can work from home, or branch office locations.

Queues can be setup so agents can cover calls from outside the local time zone to add Follow-the-Sun coverage to extend your hours of operation without brick and mortar. Agents can be located anywhere there is a broadband connection. This adds instant expansion of your business without adding overhead.

Q-Manager

A Power Tool For Your Company

IPitomy’s powerful ACD solution provides incredible capabilities to get your customers connected to the right agent fast.

Agents and Supervisors get the big picture when using Q-Manager. Q-Manager provides insight into all queued calls and agent status. All User and Agent Status is encapsulated in a small panel that provides lots of information about the user/agent at a glance. This avoids cumbersome additional screens for displaying information. Displaying all user/agent status in a single panel leaves more room on the screen to get the big picture without complicating training.

Q-Manager can display many more calls in a smaller space than most competitors products while displaying much more information. The screen below shows 25 Agents at a glance. Panels can be resized to suit users preference.

 Q Manager Brochure
 Q Manager Setup Guide

Operators

web qman

 


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