IPitomy Support and Sales
IPitomy provides an “all in one” business communication platform designed to be extremely powerful, yet simple, flexible, and easy to use. We are dedicated to maximizing your business communication investment. We pride ourselves on developing products and services that enhance the way you work and communicate.
Gigabit Color IP Phone
T38G
The T38G IP Phone is designed for managers with demanding integrated communication needs. It has been designed as a future-proofed infrastructure investment that provides a seamless migration to modern GigE-based networks. Dual-port Gigabit Ethernet connections ensure flexible installation options and lower cabling costs. With its large, high-resolution TFT color display, the T38G IP Phone offers a brilliant presentation of caller information, with a user interface designed for clarity and intuitive operation. Equipped with the HD handset, HD speaker and HD codec (G.722), it gives an unrivalled, lifelike audio experience, plus a host of telephony features to increase efficiency.
T38G Features
- Dual-port Gigabit Ethernet (Router & Switch)
- Supports IPV6
- Power over Ethernet
- 4.3” TFT-LCD, 480 x 272 pixel, 16.7M colors
- Color Picture Caller-ID, Screensaver, Wallpaper
- Convenient and intuitive user structure
- Headset, EHS support, LCD Expansion module
- 2xRJ45 10/100/1000Mbps Ethernet ports
- 4.3” TFT-LCD, 480 x 272 pixel, 16.7M colors
- 48 keys including 16 programmable keys
- 1xRJ9 (4P4C) handset port
- 1xRJ9 (4P4C) headset port
- 1XRJ12 (6P6C) EXT port
- Power adapter: AC 100~240V input and
- DC 5V/2A output
- Power over Ethernet (IEEE 802.3af)
- Power consumption approx.: 4.6W
IP410
IP410
- 240 X 160 Graphic LCD
- 4 SIP Accounts
- XML Phone Book
- Adjustable Stand
- Integrated Wall Mount
- 8 programmable keys
- High Definition Voice
- Headset Port
- 6 Expansion Modules up to 192 keys
- Power Over Ethernet
IP320
- 132X 64 Graphic LCD
- 2 SIP Accounts
- XML Phone Book
- Adjustable Stand
- Integrated Wall Mount
- 12 programmable keys
- High Definition Voice
- Headset Port
- Power over Ethernet
IP330
- 132X 64 Graphic LCD
- 3SIP Accounts
- XML Phone Book
- Adjustable Stand
- Integrated Wall Mount
- 12 programmable keys
- High Definition Voice
- Headset Port
- Power over Ethernet
- Gig Ethernet Switch
WIFI Adapter
- Connect to existing WIFI Ifrastructure
- Use on Any Phone
- Low Cost
- Great for areas where it is not possible to install Ethernet cable
- Requires AC Power
- 802.11N Wireless – Operates completely on Wireless
- Perferct For Home Based Employees or anywhere getting a wire to the desktop is not convenient
- Extend the Ethernet connection to a wired device directly from phone
Glass Phone
HD Audio
First and foremost, the Glass IP phone had to have the best audio on the market. The Glass IP phone uses wideband speech codecs which encode 7.1KHz of the voice spectrum instead of the standard 3.4KHz. This doubles the bandwidth for communications and elevates voice quality substantially. Combine HD audio with Glass’ acoustically tuned housing, and the end result is industry-leading speakerphone clarity.
One Touch Calling
With productivity and ease of use central to Glass’ design, the majority of your everyday tasks can be accomplished with just one touch. From looking up a contact to conference calling, it is all at the tip of your finger.
IP220
- 16 X 2 Graphic LCD
- 2 SIP Accounts
- XML Phone Book
- Fixed Stand
- Designed for Public Areas
- High Definition Voice
- Headset Port
- Power Over Ethernet
IP1100 Powerful Small Business IP PBX
Powerful New IP PBX + Platform
Upgradeable to IP1200
IPitomy IP1100 Compact Powerful IP PBX System for Up to 50 Users
IP1100 Powerful IP PBX System Fully featured IP PBX that supports the complete line of IPitomy Features including the Desktop Call Manager Multi-Site Suite of features. Besides all of IPitomy’s great features, the IP1100 is a compact chassis that is easy to mount to a wall. Powerful text messaging with all users plus text messaging with cell phones using any XMPP chat client. Full presence management in the office or from a mobile phone such as the IPhone or Android.
IP1200
The IPitomy IP1200 is a powerful business communications platform. It is a pure IP PBX designed with exceptional unified communications performance for businesses up to 100 users. The system is compatible with analog lines and T1 /PRI lines for traditional Public Switched Telephone Network (PSTN) connectivity. In addition to traditional telephone lines, the IPitomy IP1200 can use VoIP service providers, replacing traditional PSTN lines with a broadband connection.
The Perfect Office Solution
IP1200 handles all of your communications requirements in the office. The IP1200 can be configured in any way that best suits your telecommunications needs. Easy connection to VoIP over your existing data connection or easy connection to PSTN lines using add on cards and IPitomy gateways. If your network requires a fast moving T1 line, we have it. T1 cards can support standard T1 technology and also PRI’s. The IPitomy IP1200 can also support dual port T1 cards. With this state of the art system the possibilities are endless. The IP1200’s long list of features, exceptional reliability record and pure IP technology are the perfect combination for businesses that want unified communications advantages and investment protection.
Quality and Security with Every Call
At IPitomy, quality voice connections are not just an afterthought. IPitomy’s high performance unified communications system is capable of providing quality of service technology as well as inclusion of state of the art jitter and echo cancellation not found on more expensive systems. The result is high quality voice transmission on every call.
IP2000
The Perfect Office Solution
IP5000
A Pure IP PBX for up to 500 Users
The IPitomy IP5000 is a powerful business communications platform. It is a pure IP PBX designed to expand the capabilities of any business. IPitomy extends the power of Internet Telephony to businesses with up to 500 users. The powerful system converges the present with the future in business telecommunications. It will grow with your business and assure a smooth transition into the future. With features designed for today’s complex business environment and flexible capabilities for all of your future needs, IPitomy is the smart choice for business telecommunications.
The Perfect Business Solution
ACD
IPitomy Call Center |
IPitomy’s ACD leverages all the advantages of IP to maximize user productivity and ensure callers experience the ultimate in customer service … both of which translate into improved business performance and an optimal ROI. | ||
Coupled with simple and intuitive administration and user defined features, IPitomy’s ACD is flexible enough to support the sophisticated applications necessary for streamlined, efficient and cost effective call handling: | ||
Virtual Call Centers – utilize the best agents regardless of where they are at home or in different geographic or branch office locations | ||
Skills-Based Routing – match the caller’s needs to the available agent best suited to handle the call | ||
Multiple Queue Assignments – increase productivity and capacity by equipping agents with the information they need to effectively handle a variety of call types | ||
Overflow & Load Balancing – respond to fluctuations in call volume by automatically enlisting additional agents or groups when user-defined thresholds are breached | ||
IPitomy Call Manager – Agents and supervisors are aware of call center activity at all times. Powerful coaching and recording features are available for state of the art performance and adherence to regulatory requirements. | ||
IP ADVANTAGES IN THE CALL CENTER | ||
IPitomy’s IP PBX with ACD makes the most of all that an open-standards, IP-based platform has to offer, including full support of affordable SIP-based trunking as well as traditional PSTN services. Among the benefits of implementing IPitomy’s IP PBX with ACD:Lower operating costs through – Resource optimization – Best agents regardless of location – ‘Follow-the-sun’ coverage – Centralized management – Reduced network and toll costs – No monthly fee associated with hosted/managed solutions – Enhanced flexibility & scalabilitySimplified, easily accessible administration – Browser-based – Survivability |
IPitomy’s open-standards based solution offers protection against obsolescence and enterprise-grade features at a fraction of the cost.IPitomy’s support for SIP trunking means your business can take full advantage of lower cost telecommunications services and increased bandwidth.
Call Queues |
Standard
Queues
|
ACD
Queues
|
Unlimited Call Queues | Yes | Yes |
In Queue Call Routing | No | Yes |
Route When a Queued Caller Presses Any Digit | No | Yes |
Queue Caller Timeout | No | Yes |
Queue Member Circuit Limit | No | Yes |
Route When Max Queue Length Reached | No | Yes |
Route When No Members Logged In | No | Yes |
Custom Music on Hold Per Queue | No | Yes |
Invisible Queues | No | Yes |
Members Never Busy | No | Yes |
Announce Position in Queue | No | Yes |
Announce Estimated Hold Time | No | Yes |
Announcement Frequency Control | No | Yes |
Log-in Queue Members | No | Yes |
Permanent Queue Members | No | Yes |
Real Time Queue Status | No | Yes |
Historical Queue Logs | No | Yes |
Historical Queue Statistics | No | Yes |
Route When Queue Empty | No | Yes |
Acknowledge Call | Yes | Yes |
Queue Member Presence | Yes | Yes |
Ring Strategies: | Yes | Yes |
– Ring All | Yes | Yes |
– Round Robin | Yes | Yes |
– Fewest Calls | Yes | Yes |
– Least Recently Called | Yes | Yes |
– Random | Yes | Yes |
Queue Specific Music on Hold | Yes | Yes |
Unlimited Voice IVR Menus | Yes | Yes |
Upload Pre Recorded Prompts and Messages | Yes | Yes |
Agents | ||
Agent Log In | No | Yes |
Agent Log Off | No | Yes |
Auto Log Off | No | Yes |
Agent Only Extensions | No | Yes |
One-touch Log in/Log off | No | Yes |
WEB Based Administration | ||
Administrator Controls | Yes | Yes |
User Controls | Yes | Yes |
Program Phones Remotely | Yes | Yes |
Call Center Manager Control | Yes | Yes |
Operator Call Control | Yes | Yes |
Recording & Monitoring | ||
Call Recording | Yes | Yes |
Recording Stored in Mailbox Folder | Yes | Yes |
Call Monitoring | Yes | Yes |
Logging & Reporting | ||
Current Calls | Yes | Yes |
Call Logs | Yes | Yes |
Call Reporting | Yes | Yes |
Queue Status | No | Yes |
Queue Reports | No | Yes |
Custom Audio Recordings | ||
Recording Voice Prompts | Yes | Yes |
Multple Languages | Yes | Yes |
Voice Prompts Yes | Yes | Yes |
Business Hours and Schedules | ||
Day/Night Schedule | Yes | Yes |
Operator Can Force Day/Night Schedule | Yes | Yes |
Routable Schedules | Yes | Yes |
Schedules for Each DID | Yes | Yes |
Call Manager R2
IPitomy DCM R2 is now available. R2 provides additional features and functionality to enhance business
efficiency and expand your ability to communicate and collaborate … in or out of the office.
Your desktop has never had so much power and control.IPitomy’s Desktop Call Manager gives you the power to do it all. Monitor the status of all users in one location or in multiple sites.Communicate and collaborate with voice and text messaging.Use state of the art presence management to view the status of all users or just the users in your department.Send text messages to co workers at their desk or while they are in the field.See the status information from your mobile phone and always know who is available when you need them. |
Que Manager
IPitomy Q Manager
|