There are many advantages to using voicemail and automated attendants in your business. They are crucial parts of your overall business telephone system and bridge the gap that is created when you cannot tend to customer needs. Voicemail is the most basic application that every growing company needs in their phone infrastructure.
- Customer response time improvement: With voicemail and automated attendants, you will not miss out on business or important calls when you are not around. In this way you improve customer response times and brand loyalty grows.
- No need for a receptionist: When you are a small company, an auto-attendant is far cheaper to run than hiring an actual receptionist. If your needs are basic, then this program will ensure that your business moves forward.
- Fast message delivery: Speed can mean everything to a growing business. If an emergency occurs and you are not in at the time, you will still receive the messages instantly and be notified of the problem. You can then handle it in due time.
- Easy message review: Voicemails are accurate, organized and easy to use. Simply play them back, bookmark them or have them transcribed on your PC for your records. They prevent mistakes and guarantee accurate record keeping.
- Access to messages anywhere: Because voicemail can work in the cloud with your business telephone system, you can access your messages anywhere. Whether you are in another country or out for lunch—you will always get the message.
- Personal touches: You can choose to use the standard greetings or record some personal greetings of your own. This adds a nice touch to your service profile, and makes your customers feel at home.
- Voicemail to email: You can send your important voicemails to your email inbox so that they can be sent elsewhere or recorded.
- Permanent caller ID: Your auto-attendant will make sure that you only receive calls from credible sources. No spam calls, marketing calls, or waste-of-time calls will get through to bother you.
- Time saving: This system tends to save you a lot of time and effort in the field of telecommunication. When you save time, you save money and can attend to your callers when you get the chance.