Unified communication is the most advanced infrastructure you can hope for in our modern times. As a result, it contains some of the most in-demand and highly useful features that will benefit any business owner and staff. Consider these incredible features before deciding on your communication infrastructure.
- Unified messaging: There is one inbox available per employee where all messages are kept. This includes voicemails, video messages, faxes, and emails.
- Integrated conferencing: Unified communications allow employees and customers to host web or audio conferencing chats. This is important for improving customer relationships and ensuring repeat sales, especially with overseas clients.
- One number reach: Every individual will have a number that you can use to reach them. Simply enter the number into the phone and the call, message, or media will automatically be redirected to their phone or message box.
- Presence: At all times within your company, you will be able to tell who is and who is not available to help a client in need.
- Disaster recovery: If business is impeded by a natural disaster, all calls and messages can be routed to another location. In this way your business does not lose any customers or sales due to Mother Nature.
- Screen pops with customer information: With UC you can keep profiles on all customers to improve relationships. When a customer calls, a screen will pop up informing you of their past correspondence, connection to your business, name, and personal details. This goes a long way when keeping clients happy.
- Instant messaging: There are times during the day when you are in meetings, listening to a speech, or otherwise indisposed. At these times, instant messaging is the quietest and most non-intrusive method of being contacted.
- Extension dialing: Your UC will automatically dial the number you want to reach, regardless of domestic or international extensions. No more scratching around looking for the area code in Venezuela.
- Click to dial features: You get click to dial features in your email box or from your web browser. It makes calling people easier and allows for cross communication during the day.
Unified communications also manages your contacts more efficiently, and they are available to relevant people within your business. Using this infrastructure you will be able to ensure the sustainable expansion of your company with modern communication on your side.